Back Office Integration

Before integrating Orderbot's order management system (OMS), Motonation/Ciclista-America manually transferred their orders to their fulfillment partners, and manually tracked them all. Managing orders, backorders, returns, and inventory was a constant chore.

With a system that required manual transfers of each order to their fulfillment partners, along with an inventory that is mainly manufactured outside the United States, it became harder to manage orders, as well as maintain accurate inventory. This led to stocking shortages, which were compounded by logistical challenges due to the Covid Pandemic. Motonation/Ciclista-America needed a system that would automate their fulfillment process while being able to account for back orders, monitor their warehouse inventory, and automate the creation of purchase orders.

Tayloe/Gray worked with our ecommerce partners at Miva and our new friends at Orderbot (Order Management System provider) to alleviate numerous headaches and chores for Motonation/Ciclista-America.
1: Orders automatically sent to their 3PL partner for fulfillment.
2: Sales forecasts and purchase orders automatically created to maintain inventory.
3: Backorder and Pre-Book Order Capabilities (even partially fulfilled orders, along with the customer communication involved)
4: Real-Time Inventory (with multiple categories: on-hand, available, to-be-shipped, backordered, etc), and an unlimited ability to expand to more retail or warehouse locations.